We value our customers and aim to provide the best shopping experience possible. Please read our return and exchange policy carefully.
✅ Eligibility for Return or Exchange
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- If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of receiving the item.
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- The product must be unused, unwashed, and in original condition with all tags and packaging intact.
❌ Non-Returnable Items
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- Products will not be eligible for return or exchange due to personal preference such as color, size, or design liking issues.
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- Items damaged due to customer misuse are not applicable for return or exchange.
🔁 Exchange Process
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- Exchange is subject to product availability.
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- If the requested item is unavailable, an alternative product or store credit may be offered.
🚚 Return Shipping
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- In case of our mistake (wrong or defective product), return shipping cost will be covered by us.
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- For other valid exchange requests, shipping costs may apply.
📞 How to Request a Return or Exchange
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- Contact us via phone or WhatsApp with your order details and clear photos of the issue.
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- Our support team will guide you through the next steps.
⚠️ Important Notes
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- Requests made after 24 hours of delivery may not be accepted.
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- We reserve the right to reject any return or exchange that does not meet the above conditions.
🤝 Customer Satisfaction
Customer satisfaction is our priority. We are always here to help and ensure a smooth shopping experience.